GLOSSARY
What is Workflow Automation?
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Quick Answer
Workflow Automation uses technology to execute recurring business processes with minimal human intervention. AI-powered workflow automation goes beyond simple rule-based automation to handle complex decision points, exceptions, and unstructured data—transforming how organizations process claims, authorizations, exceptions, and more.
Definition
**Workflow Automation** with AI combines the efficiency of automation with intelligent decision-making. Rather than just moving data between systems, AI-powered workflows evaluate situations, make recommendations, handle exceptions, and adapt to new patterns.
Key Points
- Automates end-to-end business processes
- Handles complex decision points with AI reasoning
- Manages exceptions intelligently rather than breaking
- Integrates with existing enterprise systems
- Provides visibility into process performance
- Continuously improves through learning