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Trust & Quality Framework

Building Trust Through Quality

Our peer review system ensures quality through expertise verification, weighted voting, clear standards, and fair dispute resolution.

Trust Building Factors

Four pillars ensure that peer review builds trust rather than creating dependency

Expertise Verification

All SMEs undergo credential verification and expertise assessment

Weighted Review System

Reviewer votes are weighted by expertise level and track record

Quality Standards

Clear, measurable criteria for what makes contributions valuable

Appeal Process

Fair dispute resolution when contributors disagree with reviews

Quality Metrics

Real performance data showing the effectiveness of our peer review system

94%

+2% vs last quarter

Review Accuracy

Percentage of reviews that align with final implementation success

5.2 days

-0.8 days vs last quarter

Time to Review

Average time from submission to final decision

4.7/5.0

+0.3 vs last quarter

Expert Satisfaction

Average rating of review process by participating SMEs

87%

+5% vs last quarter

Implementation Success

Percentage of approved contributions that succeed in production

Review Weight System

Transparent weighting ensures expert opinions carry appropriate influence

Champion SME

5x

  • 10+ years industry experience
  • 50+ successful contributions
  • 4.8+ average quality rating

Senior Expert

3x

  • 7+ years industry experience
  • 25+ successful contributions
  • 4.5+ average quality rating

Expert

2x

  • 3+ years industry experience
  • 10+ successful contributions
  • 4.0+ average quality rating

Contributor

1x

  • Industry experience verified
  • 5+ contributions submitted
  • 3.5+ average quality rating

Ready to Join a Trusted Community?

Become part of our quality-focused SME community

Join as SMELearn How to Contribute