GLOSSARY
What is Intelligent Automation?
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Quick Answer
Intelligent Automation combines AI decision-making with process automation to handle complex, end-to-end workflows. Unlike robotic process automation (RPA) that follows fixed rules, Intelligent Automation uses reasoning, learning, and adaptation to manage exceptions, make decisions, and continuously improve—transforming entire business processes, not just automating tasks.
Definition
**Intelligent Automation** represents the evolution from rule-based RPA to AI-powered process intelligence. It handles unstructured data, makes contextual decisions, manages exceptions gracefully, and learns from outcomes—delivering true end-to-end automation for complex enterprise workflows.
Key Points
- Combines AI reasoning with robotic process automation
- Handles complex decisions, not just repetitive tasks
- Manages exceptions intelligently without breaking
- Processes unstructured data (documents, emails, images)
- Learns and improves from outcomes
- Scales to enterprise-wide process transformation